Privacy Policy

If you are unhappy with the products you have purchased, notify us within 5 days* of receipt and we will either replace them, allow you to exchange them or provide you with a refund.
Please call us or email us and provide us with your order number.
*The 5 day period. You have 5 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries
over different days. In this case, you have until 5 days after the day you (or someone you nominate) receives the last delivery.
The policy outlined does not apply in respect of any products which become mixed inseparably with other items after their delivery. Or which have been opened, used or damaged
(including damage incurred in transit back to us) unless we agree the product is faulty;

*We will bear the costs of return if we agree that the products are faulty or misdescribed.
*If you are ending the contract because we have told you of an upcoming change to the products or these terms, an error in pricing or description, a delay in delivery due
to events outside our control or because you have a legal right to do so as a result of something we have done wrong, in all other circumstances
(including where you are a consumer exercising your right to change your mind) you must pay the costs of return which will be deducted from any refund amount payable to you.
*What we charge for collection. If you are responsible for the costs of return and we collect the products from you, we will charge you the direct cost to us of collection.
The costs of collection will be the same as our charges for standard delivery.
*How we will refund you. If you are entitled to a refund under these terms, we will refund you the price you paid for the products including delivery costs,
by the method you used for payment. We will make refunds due to you within 15 days of the day on which we collect the products from you or we receive the products back from you.
*When we may make deduction from refunds. We may reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in
a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an
unacceptable way, you must pay us an appropriate amount.
Our greatest desire is to bring you maximum satisfaction, as you can see, we are a wholesale company providing our services to retailers, everything goes hand in hand with the order you place. In order to simplify your life regarding all your grievances do not hesitate to contact us our team will do the maximum to contact you within minutes.